FAQ & Site Info
FAQ
Orders are typically processed within 2–5 business days. Estimated delivery time is usually 10–20 business days, depending on the destination and carrier.
Yes! We offer FREE shipping on all eligible orders within the United States.
Yes. Orders may be canceled within 5 hours of purchase. After that, orders may already be in processing and cannot be canceled.
Returns are accepted within 15 days after delivery for items that arrive damaged, defective, or incorrect,. Please contact us before returning any item.
You can contact us anytime through the eCRATER contact form. We aim to respond within 24–48 business hours.
Once we receive and inspect the returned item, eligible refunds will be processed within 7 business days to the original payment method. Please note that it may take additional time for your bank or payment provider to post the refund to your account.
Refunds are available for items that arrive damaged, defective, or incorrect. Please contact us before returning any item so we can provide return instructions.